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Money received by mistake

Updated on 05 October 2023

Returning the money

Did you receive money from someone you don’t know and believe it was sent to you by mistake?

We suggest you return the money using the “Send” feature in BCV TWINT and add a message to the recipient explaining the mistake.

 

Unjust enrichment

According to Swiss law, receiving money by accident is a form of unjust . enrichment. The person who sent the money is entitled to reclaim it from you, by legal means if necessary.

 


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