Be wary if you get a phone call from someone claiming to be an IT support person. When making payments, be sure to check the payee's bank details and the amount. Your log-in details are confidential, never share them with anyone!

Back to help

Paying twice by mistake

Updated on 12 October 2023

Contact the retailer

Did you accidentally end up paying twice when you bought your train tickets, purchased something online, or got drinks at an alpine hut? It’s up to the retailer to return the second payment, so you need to contact them directly.

BCV is there to help

If you can’t get your money back, call BCV to get a complaint form. Once you’ve filled out and returned the form, we will open a complaint with TWINT SA, which will conduct arbitration between you and the retailer.

Didn't find what you were looking for?

Other legal information

Please read our website and email Terms and Conditions before using our website or contacting us by email.