Not getting the money people want to TWINT you? If you use (or previously used) more than one TWINT app, it’s possible that the money was sent to a different TWINT app* (e.g., app linked to another bank, or TWINT Prepaid).* Only one TWINT app can receive money.
So first check that the BCV TWINT app is your default TWINT app for receiving money. To do this, open BCV TWINT and tap on “Payment settings” > “Receive money.” If this app is your default app, there will be a green check mark next to “Receive money with this app.”
*Even if the app is no longer installed on your phone, the TWINT account linked to the app may still be active.
Still aren’t seeing a payment from the person you split the bill with last night, even though your BCV TWINT app is properly configured? To find out where the money went, the person who entered the payment must place a search request with their bank – their bank is the only one with the technical information on the payment that is needed to carry out a search.
If you still can’t receive payments, please call us so we can sort out the problem.
