Be wary if you get a phone call from someone claiming to be an IT support person. When making payments, be sure to check the payee's bank details and the amount. Your log-in details are confidential, never share them with anyone!

❮ Back

Submit a complaint

Please check all required fields

Internal error

If you are a BCV customer, we recommend that you log in to BCV-net and contact us through the secure messaging system.

Are you a BCV customer?

Yes

If so, please enter one of your BCV account numbers:

Are you a company?

Yes

If so, please enter the name of your company:

Personal information

Last name

First name

Phone number

For reasons relating to banking confidentiality, we will contact you by phone.

Email address

Field unavailable; these services are for Swiss residents only.

Your complaint

Please describe the issue:

Attach a file

Request a callback

Would you like us to call you about your complaint?

Please call me back.

Required field

I have read and agree to the website and email terms and conditions of use.

Other legal information

Please read our website and email Terms and Conditions before using our website or contacting us by email.